Once you are logged in to your Adobe Connect meeting, be sure to run the "Audio Setup Wizard" under the Meeting menu drop-down in the upper left.
1. Click "Play Sound" and confirm that you can hear audio from your headphones or headset.
(Note: DO NOT listen to the audio through your computer speakers! This will cause a loud audio feedback echo when you turn on your mic.)
2. Select your Microphone device from the drop-down menu. Be sure to select your headset if you are using a headset or your internal mic if you are just using headphones and your computer’s internal mic.
3. Record and play back your voice. Click "Record" and speak a few words. Stop the recording and click "Play Recording." Confirm that you can hear your recorded voice and that the audio sounds good.
4. Test Silence. Run this test to reduce ambient background noise in the room. Then click Finish.
If the host has given you microphone rights, you should now be able to click on the microphone icon at the top menu. If you see an Adobe Flash Player pop-up, click "Allow" and your microphone icon should turn green. You should now be able to speak. To adjust your mic volume or mute your microphone you can click on the drop-down arrow to the right of the mic icon.
IF YOUR MIC IS STILL NOT WORKING: You may need to adjust the audio input settings on your computer. Below are the instructions for doing that for both Mac and PC:
1. Go to System Preferences > Sound.
2. Click on the "Input" tab and select your default input device (either your headset or internal mic).
3. Repeat the "Audio Setup Wizard" steps again.
1. Go to Control Panel > Hardware and Sound > Sound.
2. Click on the "Recording" tab and select your recording device.
3. Right click and "Enable" your chosen mic device, then click "Set default" to make it your default.
4. Click "Apply."
5. Repeat the "Audio Setup Wizard" steps again.
If you have tried these steps and are still encountering difficulties getting your mic to work, then please contact [email protected]