What is the bug and its impact?
Recordings created using Panopto for Mac can cause playback issues in the recently released version of Google Chrome (version 64). In this release of Chrome, playback halts when the browser encounters minor inconsistencies in the audio stream. We expect this issue to affect a small fraction of Panopto sessions that have been created using Panopto for Mac.
How do I resolve this issue?
For any sessions affected by the bug, follow the steps outlined in this article to fix playback issues in Chrome 64. Note that sessions will be unavailable during the encoding process. Alternatively, you can use another web browser to view this content.
When will this bug be fixed in the product?
We're in discussions with Google to resolve the issue quickly. In addition, we're working on an update for our next product release that will help prevent similar issues from occurring in the future.