“The only way to do great work is to love what you do.” – Steve Jobs
So who are the people of the Instructional Support team?
They're great people who love what they do.
Teamwork Makes the Dream Work
Courtney Jackson earned her Bachelor of Arts from Southern Wesleyan University in 2014. As a student at Wesleyan she developed her passion for business, focusing on topics such as accounting and management.
After graduation she acquired a customer service position for the Parking Authority in New Haven, Connecticut, and quickly rose through the ranks. While a dedicated employee of the Parking Authority, Ms. Jackson worked diligently as a graduate student and acquired her MBA in Accounting from Albertus Magnus College - a fantastic accomplishment!
Most recently, Ms. Jackson has fed her interest in customer service by performing tasks as an interim Instructional Support Assistant at the School of Professional Studies, Columbia University.
In her spare time, she enjoys playing tennis, visiting museums, traveling and immersing herself in different cultures form around the world.
Jessica earned her Bachelor of Arts from the City College of New York, and a Master of Public Administration from Metropolitan College of New York. Her background includes Nonprofit and Customer Support and she is a skilled community builder. When someone needs a helping hand, she's always willing to collaborate and lend her support.
Born and raised in Queens, she demonstrates one of the population's best characteristics within the borough: she enjoys outgoing conversations with anyone and everyone.
When not at work she is usually at home cuddling her cat, or at her local boxing gym increasing endorphins and motivating other athletes. She also loves sweets, animals, cute things and culture.
"I'm happy to assist the SPS community and look forward to creating ties with everyone!" Jessica declared. And we're happy she's a member of the Instructional Support team!
Maryellen has worked at the School of Professional Studies for more than six years in various capacities and with different teams. The one consistency throughout her six years at SPS has always been the people: amazing, talented, and dedicated colleagues. Maryellen's professional background includes marketing, content development, and client relations. She's designed and produced integrated campaigns for numerous industries ranging from software manufacturing to graduate-level education. She's also been directly responsible for creating and reorganizing customer programs and events – such as advisory councils, user groups, online communities, and microsites. As the Co-Manager of the Instructional Support Department, she's pleased to have the opportunity to leverage all of the best practices she's experienced throughout her career.
In May 2016 Maryellen graduated from the SPS MS in Negotiation and Conflict Resolution program. "It's a wonderful program and I highly recommend people review the different courses and consider enrolling in one or all of them", she explained. "I can show off my diploma, but better yet check me out in the NBC Nightly News 'Commencement 2016 Annual Salute to the Year's Graduating Class' http://nbcnews.to/1r68YN [advance to minute 3:28]. Yes that's me representing the University!"
Maryellen lives in Washington Heights near Fort Tryon Park and thoroughly enjoys the diversity/sense of community within the neighborhood.
She encourages you to reach out to anyone on the IS team should you have questions, suggestions, or could use a coffee break.
Meaghan “Meg” is nearly always seen holding an iced coffee from Dunkin Donuts. In addition to caffeine, she is passionate about Higher Education and strives to provide rewarding experiences for faculty, staff, and students. Her diverse experiences have helped her evolve into the passionate woman she is today.
Meg studied Journalism-Communications with a minor in Leadership at SUNY Buffalo State. After obtaining her Bachelor of Arts degree she began to pursue a Master's in Higher Education. Her areas of expertise include Residence Life, Orientation, and Student Conduct.
Meg loves intellectual conversations and learning from her peers. Her ultimate goal is to give back to communities, what her mentors have given her. And we're certain she'll accomplish that goal and inspire others along the way.
She is very excited to be part of the SPS Columbia family, and looks forward to working alongside each and every one of you!
Meesha joined the SPS Instructional Support team in May 2017, coming from an eclectic background of film & art production, office management, and customer service.
He radiates a positive and creative energy that encourages trust in his many unique abilities. Meesha's enthusiasm for helping people makes meeting the instructional needs of SPS a special passion for him. Meesha earned a Bachelor in Linguistics from the Ohio State University - so feel free to submit requests in Russian, Spanish, and/or Arabic.
On weekends you might find Meesha playing soccer at Brooklyn Bridge Park or hustling the chess tables at Washington Square Park.
Other interests include knowledge landscapes, sneakers, climate change, filmmaking, material science, furry animals, magnetics, and being weird. But he's our kind of weird and we're delighted fans of his!
Megan joined the SPS Instructional Support team during April 2018. Prior to arriving at Columbia University, she developed her skills in office management and coordination with a non-profit labor organization. She exclusively managed and coordinated events and meetings, drafted written content, and essentially kept the organization afloat.
Megan attended La Salle University in Philadelphia for a couple of years, but decided to return to New York and complete her studies. She earned her Bachelor of Arts in Media and Communication Arts with a focus on Public Relations and Marketing, from The City College of New York.
Megan lives in Long Island and, naturally, spends a lot of time near the water or at the beach. During her spare time Megan can be found exploring and relaxing at a nearby park, reading, baking, or watching a movie.
If she could, Megan would be best friends with a pet red fox.
Now, this is a story all about how
My life got flipped-turned upside down
And I'd like to take a minute
Just sit right there
I'll tell you how I became the manager of a team called
At Columbia SPS, hired and trained
In Facilities and Space Management was where I spent most of
Chillin' out, maxin', relaxin' all cool
And workin’ on a Master's degree, here at grad school
When a new team was formed, and they were doing real good
Started fixing problems in the same way that I would
I got in one conversation and I knew what to do I said, “I wanna move on over to IS, with Beth, Milton, Maryellen and crew"
Steven has a somewhat unique story with Columbia University.
He started working at Columbia in 2011 and left in 2015. After two years of working between NYC and out of state, he returned to Columbia and joined the Instructional Support team in 2017.
Steven is an out-of-the-box thinker who thrives off of his interactions with people, and builds valuable relationships across all levels. Having earned a Bachelor in Corporate Communication from Baruch College, you can find him demonstrating what he learned as he chats it up with any Columbia employee or affiliate throughout the campus. And, it's highly likely they'll all be wearing large smiles because Steven brings out the best in everyone.
When he’s not at work you can find him trying all types of new activities from indoor rock climbing to resting at the Montauk Salt Cave Downtown, to brunching in Astoria or Williamsburg.
Steven is a jack-of-all trades, and a master-of-all. Yes, of all.
Before joining the SPS Instructional Support Team at Columbia University, Tracey spent five years working in the field of Supermarket Advertising. She started as a receptionist then quickly proved to be a valuable asset to the organization by working closely with clients as their first point of contact in the Design Department.
Tracey developed a serious passion for customer service as she guided her clients through their next steps and collaborated with them via brainstorming activities in order to develop messaging that best represented their businesses. Her interpersonal skills, ability to communicate clearly, and her positive energy are just a few qualities that make her an excellent asset to the Instructional Support team.
Tracey lives in Westchester with her wonderful fiancee, Frank and her mischievous cat, Jackson. In her free time during the spring and summer she plays softball and tries to attend as many Yankees games as possible. During the fall and winter she tends to keep indoors and enjoy reading, music, movies and crafting.