Hours of Operation:
Online Support and Academic Technology
- Monday through Thursday: 9 AM to 9 PM, ET
- Friday: 9 AM to 4 PM, ET
- Saturday & Sunday: 10 AM to 2 PM, ET
Instructional Support
- Monday through Thursday: 8 AM to 5PM, ET
- Friday: 8 AM to 4 PM, ET
This helpdesk is built to serve the faculty and students of the School of Professional Studies at Columbia University. This helpdesk is staffed by support agents from the Online Support and Academic Technology unit; and the Instructional Support unit.
Ways to get help:
- Submit a request (open a ticket)
- Call: 1-844-654-9872
- Chat Live with Online Support:
- Click the Help icon in the upper right corner of Canvas
- Click the Help icon in the lower right corner of the Helpdesk website
24/7 Canvas Support
Click Canvas Support in your course navigation menu for 24/7 support:
Faculty and Teaching Assistants:
• Call: 1-833-234-2575
• Chat Live with Canvas
Students:
• Call: 1-844-696-9803
• Chat Live with Canvas
Canvas Guides:
• Find Answers